Wired
Apple launched a repair plan for AirPods Pro in October last year and determined that a small number of AirPods Pro have sound problems, such as AirPods Pro popping, noise, or current noise. The device can be replaced for free 2 years after the device is sold, but it will be replaced later this month. Earlier, Apple extended the plan by one year, which means that the affected AirPods Pro will have a three-year free repair period. As for the qualifications of the AirPods Pro recall plan, serial number query, repair appointment methods, and what will be brought with the AirPods Pro recall? Netizens’ testing experience sharing will be organized in this article.
How to determine compliance with the AirPods Pro recall plan?
AirPods Pro Recall Program Eligibility
The free AirPods Pro recall program launched by Apple is mainly aimed at the occurrence of “noise, crackling, electric current, and popping” in AirPods Pro, which increases in noisy environments, during exercise or when talking on the phone. In addition, ” “Active Noise Reduction” does not work properly, such as lack of bass, or increased background sound (such as noise on the street or airplane), as long as these two situations occur, it is eligible for free maintenance.
AirPods Pro recall serial number query
You can use “AirPods Pro recall serial number query“Check whether the AirPods Pro was manufactured before October 2020. If there are problems with AirPod Pro noise or popping, noise reduction can not be used, etc., you can replace it free of charge through the following method.
What should I bring for AirPods Pro recall?
Just bring the AirPod Pro charging box and the left and right ears of the AirPods, you don’t need to take the AirPods Pro outer box, and the AirPods Pro (left ear, right ear, or both ears) can be replaced only if the AirPods Pro is checked by Apple store personnel or engineers. , Engineers will use that if the AirPods Pro charging case is not affected, it will not be replaced.
Can AirPods Pro bought abroad be recalled at Apple stores in Taiwan? Some netizens bought them from Japan, and they can also be replaced at A13 Apple Stores in Taipei.
Netizens share AirPods Pro recall experience
The current experience and process of many netizens AirPods Pro replacement are as follows:
Experience in testing AirPods Pro at Apple stores (A13, 101 Apple)
Plug the AirPods Pro charging box headset into a dedicated MacBook to test the computer, or use Bluetooth for connection testing, mainly to send it to the background to run a software program to test whether the device is faulty, and if there is an error, it will be replaced directly.
If the yellow warning is caused by insufficient battery power during the detection process, it can also reflect that the firmware update causes the noise reduction function to be affected. The software cannot detect this function, or it indicates that there is noise. Generally, Apple direct-operated stores will respect the customer experience and will open it directly. Repair order replacement, the overall A13 is easier to replace than the 101 Apple.
Apple authorized repair center to test AirPods Pro experience
First, use the electronic lens to zoom in and take pictures to confirm whether there are signs of corrosion on the AirPods Pro microphone and whether there are signs of corrosion on the charging contacts in the AirPods Pro charging box. If there are signs of corrosion, it means that sweat or rain has caused corrosion. It will be judged as artificial non-conformity The scope of repairs.
However, some netizens reported that after responding to other problems, such as reduced noise immunity or noise, they can finally be replaced, as long as the AirPods Pro are manufactured before October 2020.
From the above AirPods Pro recall detection methods, Apple’s direct-sale stores and authorized repair centers are completely different, depending on your preferences.
How to make an appointment for AirPods Pro recalled repair?
You can choose one of the repair service options below to replace the AirPods Pro for free. It is recommended that you make an appointment first, and do not go directly to the scene to queue, which will cause too much time to wait in the queue.
As for the delivery time of AirPods Pro, it usually takes 4 to 7 working days, depending on the time of each house.
AirPods Pro recall and repair notes
- Apple may restrict repair conditions or require repairs to be accepted only in the original country or region of purchase.
- This global Apple plan does not extend the standard warranty coverage of AirPods Pro.
- This plan covers AirPods Pro affected during the 3 years after the device was first retailed.