Nev's Tech Bits
SAMSUNG SMARTPHONES ARE CRASHING – BLACK SCREENS, GARBAGE CHARACTERS, AND CONSISTENT RESTART
In the early hours of this morning, a large number of users reported on Weibo that the Samsung mobile phone system crashing. The crashes range from black screens to garbage characters of even infinite restarts. A bulk of the report claims that this issue is active on the Samsung Galaxy S8, S9, and S10. However, there are still a few reports from some older models.
SAMSUNG RESPONDS
A few hours after the report flooded the internet, Samsung has now released an official comment. The company said that it has received feedback from some users about system problems. According to the company, it is investigating the cause and corresponding solutions will be available as soon as possible.
RECOMMENDATIONS TO AVOID CRASHES
Update the Calendar App in the system App in time
Temporarily turn off the automatic update via the WLAN option in the system update.
UNVERIFIED SOLUTION
After restarting, double-click the power button to enter the photo interface. Then pull down the notification bar, click the setting button, search for the time, and change the date to before 21. Then wait for the official repair.
Double-click power to start the camera
Pull down the menu. If you can’t pull down, you can take a photo, click to see the photo
Slide down and click to enter the setting
Change the system time to or before 21
Turn off the system automatic update
Insert a card to update lock screen (settings, lock screen, about lock screen, update)
What do you think about Samsung’s massive mobile phone system crash and data loss in the early hours of today (5.23)?
At about 1:30 a.m., a large number of Samsung mobile phone users reported that their mobile phones had crashed and garbled characters, infinite restarts, and data was lost. If the situation is true, how can users protect their rights? How will Samsung public relations?
Why does my Samsung Galaxy device keep crashing/freezing and how can I fix it?
If your device keep crashing regardless of which app(s) you use then proceed to the last section on performing a factory reset. If your device only seems to crash when you’re using a certain app please follow the below sections first: you may not need to perform a factory reset.
There are several potential causes for an app crashing frequently on your Samsung Galaxy device and there are steps below to troubleshoot them. Before taking any further steps, though, please update your device’s software as this may solve the problem. (Note that the following steps may differ slightly for your Galaxy device):
1. From the Home screen touch Apps.
2. Touch Settings (you may need to swipe left or right to locate it first).
3. Touch About device.
4. Touch Software update.
5. Touch Update.
If an app(s) continues to crash frequently after the software update (or if no software update was available) please see below.
It could be a bad app
Some third-party apps are better made than others. It’s worth checking the reviews for a problematic app in the Google Play or Samsung Apps stores to see if the frequent crashes are common for other users, especially those with the same Samsung Galaxy device as yours. If this is the case consider contacting the app’s developer to ask about bug fixes for your device. Samsung cannot improve the stability of third-party apps so it is down to the developer to improve their app.
It could be a memory glitch
If you haven’t restarted your device in more than a day or so please do so now. The app may keep crashing due to a memory glitch in your device and turning your device on and off may well solve that problem. If it doesn’t:
1. From the Home screen touch Apps.
2. Touch Manage Applications (you may need to swipe left or right to locate it first).
3. Touch the application that keeps crashing.
4. Touch Clear Data and Clear Cache.
It be due to a lack of memory
The unstable app may not have enough memory on your device to function well. Try uninstalling any unused or very infrequently used apps and/or deleting some media files to free up internal memory.
It could be due to a corrupt external SD card
Corrupted memory cards can sometimes cause problems on devices. Try using the device without the SD card inserted (assuming your device has an external SD card) to see if the app’s performance improves. If the card is causing problems, try formatting the card through in Settings – Storage menu. Make sure to back up any important files on the card before formatting it.
Your device may require a factory reset