(4:50 to get to the point)
This is happened ever since the season 4 update my device is the note 9. And I always play on the highest settings and I never had it issue ever since there update or it could have been my phone update most likely my phone update.
I have lost hundreds of ranked points is to this.
The only way I could get master 2 and get the character is to have my buddy who has an Apple device and he doesn’t have any issues interesting right, normally it’s the other way around.