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Domestic media companies such as NHK and Nihon Keizai Shimbun reported on July 22 that KDDI plans to compensate for communication failures that occurred from July 2. The coverage is expected to reach millions.
KDDI’s policy to compensate
In communication services such as au developed by KDDI, a large-scale communication failure such as difficulty in using voice communication and data communication occurred from 1:35 am on July 2, 2022.
Users such as au, UQ mobile, and povo will be affected by the communication failure for a long period of time until the communication failure is resolved around 3:00 pm on July 4, and emergency calls (110, 118, 119) will also be made. I couldn’t do it.
The Nihon Keizai Shimbun stipulates that KDDI’s contract terms and conditions cover cases where “communication services are completely unavailable” for more than 24 hours, and millions of people, mainly voice call users, are compensated. It is reported that it is expected to be targeted.
There is a possibility that a part of the usage fee will be refunded by prorating the period when the user cannot use the service.
According to NHK, up to 39 million people are affected by communication failures, and KDDI seems to be considering separately dealing with users who have difficulty using data communication.
It is reported that KDDI will submit a report describing the causes of communication failures to the Ministry of Internal Affairs and Communications on July 28, and President Takahashi will hold a press conference on July 29.
Source: Nihon Keizai Shimbun, NHK
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