Wired
Sony Network Communications apologized to users on September 9th for erroneously consuming data capacity on MVNO’s NURO Mobile. Data capacity will be granted and refunded sequentially.
“Data Free” Consumes Data
In the rate plan “NEO Plan” provided by NURO Mobile, the “NEO Data Free” option, which does not consume data capacity when using some services of LINE, Twitter, and Instagram, is applied without application.
However, according to Sony Network Communications, during the period from July 7, 2022 (Thursday) to September 6, 2022 (Tuesday), the data traffic volume for “NEO Data Free” was incorrectly recorded, and the user’s monthly The data capacity (20GB/month) has been consumed.
As an apology, 3GB of data will be granted uniformly to users who used the NEO plan during the target period on Tuesday, September 20th.
In addition, we have announced that users who purchased additional monthly data capacity during the target period will be refunded after contacting them individually.
In addition, NEO Data Free does not apply options such as LINE video calls, and it is necessary to be careful as it is a mechanism that consumes monthly data capacity. For details, please check the following NURO mobile service compatibility table.
- NURO mobile NEO data free correspondence table
Source: Sony Network Communications
(seng)
Source: iPhone Mania