Wired
According to relevant media reports, Mr. Zhang from Zhengzhou, Henan Province bought a Mi 10S mobile phone on the JD platform on August 31. Xiaomi JD’s self-operated flagship store spent 2,999 yuan.
The strange thing is that after the arrival of the goods, Mr. Zhang activated his phone but found that there are many other people’s photo account copy pages in the album, and some of these photos were taken even in May, and the phone screen still has automatic sliding Condition.
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At that time, “Xiao Li helped” once asked a Xiaomi physical store. The clerk explained that he needed to ask 400. Then the reporter contacted the JD customer service commissioner to respond: there is no refurbishment, and there are many possibilities in the era of big data.
In response to this matter, Xiaomi’s public relations department Wang Hua also responded publicly for the first time after inspection. details as follows:
1. The product is directly supplied to JD.com by Xiaomi. After comparing the back-end service of Xiaomi and the sales records of JD.com, the product used by Mr. Zhang has no abnormalities, and there is no problem of secondary sales;
2. It is confirmed by the back-end record of Xiaomi Cloud Service that the user has this situation because his Xiaomi account is logged in to another mobile phone at the same time and the cloud content is synchronized. The relevant photo upload records are consistent with the account login time and location, and there is no abnormality;
3. The mobile phone number does not have the second activation of the operator. Both mobile phones are used to log in to the device using SMS verification and password verification at the same time, and there is no abnormality in the login system.
4. Jingdong synchronized with Xiaomi to confirm that the verification process is in compliance with the “Xiaomi Account Privacy Policy” and national legal requirements, and there is no violation. The problems encountered by users are related to the way they use the synchronization service on a daily basis, and we will actively assist users in dealing with follow-up problems.
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