Wired
(Photo/Bloomberg)
After the cloud-based video conferencing platform Zoom has previously been exposed to information security issues, it has recently launched a new function of AI digital tools, which has once again raised doubts about its invasion of user privacy.
According to a report by the foreign media “Bloomberg”, Zoom’s Zoom Meetings video conferencing service for enterprises launched a new smart tool called “Zoom IQ” for sales staff in April this year. Afterwards, AI artificial intelligence is used to analyze the mood and interaction level of the attendees, and then provide data-quantified indicators such as participation and patience, so that sales staff can quickly find out the communication skills and transaction status that need to be improved in the future.
A few days ago, more than 25 organizations including the American Civil Liberties Union and the Electronic Privacy Information Center jointly sent a letter to Eric Yuan, the founder of Zoom. There is no scientific basis for the emotional analysis of the company, and there are risks of discrimination and personal privacy leakage. Furthermore, there is currently no reliable data to prove that machines can accurately assess the diverse emotional states of humans. 5/20) A few days ago, gave a promise to give up the new feature.
So far, Zoom officials have not made any statement of response.
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