Wired
When a woman living in the UK bought a new iPhone 12 Pro Max, it seems that the package contained broken tiles, but the dealer’s response was poor and it was talked about that the purchase price was likely to be settled. I will.
The contents of the iPhone12 Pro Max package are broken tiles
When Olivia Parkinson bought a new iPhone 12 Pro Max from Virgin Media, the package delivered on April 14 contained broken tiles.
Just to top it off that @virginmedia can only get back to me within 3-5 working days. Is this a joke ???
— Liv (@ l1vparkinson) April 14, 2021
Parkinson thought that the contents had been replaced, so he immediately contacted Virgin Media, but there was no response, and he posted on April 21 that “it seems that we will have to pay the purchase price as it is.”
You need to pay the purchase price without any support from the retailer! ??
Ten days later, on May 1, Parkinson said, “I’m trying to get you to pay for a smartphone that I haven’t received (I received a broken tile). Please retweet this post. Virgin Media and Please do not use the delivery company. “
Parkinson describes Virgin Media as “the worst company.”
Dealers admit to media coverage that it is a replacement scam
In response to LADbible’s interview, distributor Virgin Media said, “Investigation revealed that Parkinson was a victim of fraud. Currently, she has closed her account and cleared the accounts payable. I decided to return all the money I paid. “
YODEL, the shipping company, said, “After a thorough investigation, we confirmed that the parcel was sealed in the original packaging at the time of delivery. We contacted Parkinson for the latest information and sales. I’m asking the store to contact me to resolve the issue, “the media reports.
Even after the dealer admits that it is a fraud, the terrible response continues
Even after admitting that it was a replacement scam, Virgin Media did not respond well, “I have to wait three to five days before I get a reply. Is this a joke?” Parkinson is angry.
Source: LADbible via iMore, Virgin Media, YODEL
(FT729)
Source: iPhone Mania