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NTT DoCoMo held an online apology press conference by Vice President Tamura and others in response to the communication failure that occurred from the evening of October 15th and October 14th. The recovery time for 3G lines is undecided.
Large-scale communication failure occurs
A large-scale communication failure occurred in DoCoMo’s communication network from around 5 pm on October 14, and DoCoMo users all over Japan were affected by the inability to use voice calls and data communications.
DoCoMo has revealed that troubles in network construction caused communication failures.
It has been gradually restored from 7:57 pm on October 14, and all 4G and 5G lines have been restored at 5:05 am on October 15.
After that, due to the congestion of communications, an event that made it difficult for some customers to connect occurred, but this event also recovered at 5:05 am on October 15 (Friday) for 5G and 4G. rice field.
Some areas of 3G are still difficult to use, and we are working toward recovery.
(Continue)— NTT DoCoMo (@docomo) October 14, 2021
No prospect of recovery on 3G lines
While 4G and 5G lines have been restored, the timing of restoration of 3G lines is undecided, and some are still difficult to use.
Mr. Tamura, Vice President of DoCoMo, held an online press conference on October 15 and apologized for the large-scale communication failure.
At the press conference, Vice President Tamura said, “It will take some time for 3G to recover.”
In addition, Kyodo News has released the state of DoCoMo’s apology conference on the official YouTube account.
According to NHK, about 2 million people were unable to use voice calls and data communications due to the communication failure that occurred on the 14th.
The Mainichi Shimbun also introduces user feedback such as “I couldn’t call an ambulance.”
ANN News provided by TV Asahi and others reports that Minister of Internal Affairs and Communications Kaneko has expressed his intention to request DoCoMo to investigate the cause and submit a report.
Source: NTT DoCoMo, NHK, Mainichi Shimbun, Kyodo News / YouTube, ANN News / YouTube
(seng)
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