Wired
If you purchase a new band “Solo Loop” or “Braded Solo Loop” for Apple Watch Series 6 and Apple Watch SE, if the size does not match after purchase, not only the band but also the Apple Watch itself will be returned to Apple. Seems to have to.
Solo loop that cannot be adjusted in size
The new band, Solo Loop and Braded Solo Loop, are available in nine sizes as they cannot be sized unlike other bands.
To help users choose the band that fits their wrist, the Apple Store has a size guide tool, and the Apple Online Store also has a printable size guide tool.
However, it seems that there are cases where the size does not fit when purchased online and it is necessary to replace it with a band of another size.
Must be returned with Apple Watch
It seems that if you exchange the size, you only need to send back the band, but if you purchase Apple Watch Series 6 and Apple Watch SE together with solo loop or braided solo loop, if the size of these bands does not fit, send back the entire Apple Watch It is necessary. Complaints are being posted one after another on the MacRumors forums and Twitter.
For example, the MacRumors forum posted the following:
The size of what I ordered didn’t fit, so I thought I should keep the watch and return only the band. But in a chat with Apple Support, I was told to return both the watch and the band. It’s completely useless and frustrating. (Omitted)
Some say that there is a problem with the size guide tool
If you’re considering buying a solo loop or a BRAIDED solo loop online, you might want to check out the comments posted on the MacRumors forums and Twitter. Some have argued that there is a problem with the printable size guide tool.
When Iri Hodap complained in a chat with Apple Support that “I just want a smaller band and I can’t have to return the entire watch,” an Apple Support representative said, “You’re right.” Agree with.
“You have no choice but to put up with a band of a different size, or return everything (watch and band) and reorder a new band and watch one size smaller. And if you choose the latter, it will arrive until late November. No. (Omitted) “
My choices are deal with the wrong sized band, or return the entire thing (watch and band) then re-order one size down which will not arrive until late November. I wish I could figure out why the Apple product experience once you get anywhere. near support is a complete nightmare.
— Eli Hodapp (@hodapp) September 21, 2020
It may take a long time to get it again
The problem with returning the entire watch is that the Apple Watch Series 6 and SE with the new band are in limited stock and you have to wait a long time to get your first choice. It means that there is.
It seems that some people could exchange it without waiting at the Apple Store, but since the number of bands in stock at the physical store is not so large, it is unclear whether it can be exchanged reliably even if you go to the Apple Store.
Source: MacRumors
(lunatic)
Source: iPhone Mania