Wired
The picture shows the ZenFone 8 series (picture / data photo of this newspaper)
Asus’ own flagship phone ZenFone 8 series, as well as the previous generation ZenFone 7, have recently reported a lot of disasters on the official ZenTalk forum, and there may be a situation where the phone “crashes” without warning. And after many users sent it for repair, they also found that most of the conditions were motherboard failures, and the doubts were related to poor product design.
The specific situation, including the ZenFone situation after updating the software, or the case of “crash” when restarting or charging. In this regard, ASUS ZenTalk staff suggested that users should send it for repair as soon as possible, and will indicate the user’s case to the back-end support department.
(Picture / flip from ZenTalk official website)
(Picture / flip from ZenTalk official website)
According to the cases of netizens on the forum, for users with faults within the warranty (mainly ZenFone 8), the official will give an additional extended warranty, and for models that are out of warranty (mainly ZenFone 7), the official will respond with a special project. You can obtain warranty repair rights by paying an additional fee of 890 yuan to extend the warranty for 6 months.
Recently, there have been a lot of controversies about the ZenFone 8 series. In addition to the aforementioned “crash” problem, there is also a situation where the processor is locked and the game performance is reduced after the 143 version is updated. Earlier this month, Asus’ ZenFone 8 / 8 Flip After the open update of the latest version of Android 12, there was also a bug that “the system UI did not respond”, but the official released an update file to solve it earlier.
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